Team HooYu has joined forces with the infamous crew from Fintech Finance to interview established banks like NatWest, and challenger banks like Countingup, to see how the fintech world solves customer onboarding


Fintech Finance presents: Guess Who? Deep dive into customer onboarding Part 1. 

Doug Mackenzie sits down with NatWest’s Angela Byrne, Chloe Butler speaks with Tim Fouracre from challenger business bank Countingup, and Lea Jakobiak catches up with David Pope from HooYu.


Abandonment in account opening  – is it a leaky bucket that needs fixing? 

Lea Jakobiak and David Pope discuss abandonment in customer onboarding .


What has NatWest been doing to improve customer onboarding?

Doug Mackenzie sits down with NatWest’s Angela Byrne to discuss how HooYu has improved their customer onboarding.


How does onboarding need to account and plan for different onboarding journeys? 

Lea Jakobiak and David Pope talk about how to think through different variants on the onboarding journey from the customer’s perspective.


How does NatWest work with HooYu to improve customer onboarding?  

Doug Mackenzie and Angela Byrne discuss how NatWest and HooYu partnered to improve NatWest customer onboarding.


How does Countingup approach customer onboarding?  

Chloe Butler learns about challenger business bank Countingup.


How do you evolve the onboarding journey for business account opening?  

Lea Jakobiak and David Pope discuss how the business account opening journey can be improved.


How does NatWest and HooYu obsess about customer onboarding?  

Doug Mackenzie and Angela Byrne discuss how obsessing about the customer journey is the way forward.


How does challenger bank Countingup work with HooYu on customer onboarding? 

Chloe Butler asks Countingup CEO Tim Fouracre how they work with HooYu to help their KYC and customer onboarding process.


How can fintechs keep up with AML regulation and prevent fraud in account opening? 

Lea Jakobiak and David Pope talk about balancing compliance and convenience.


Fintech Finance presents: Guess Who? Deep dive into customer onboarding Part 2.

In a world where everyone expects the same level of personalization and speed from their bank that they get from their smartphone, how can banks deliver customer onboarding at scale? 


Why is a quick and seamless onboarding experience so important?

Lea Jakobiak and David Pope discuss the importance of a smooth onboarding process in today’s digital age.